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NATIONWIDE DELIVERY TO YOUR DOOR! NATIONWIDE DELIVERY TO YOUR DOOR!

FAQs & Delivery Schedule

Our physical store and office is open Mondays - Fridays 9am - 5pm and Saturdays 9am to 1pm.

Our Click and Pickup service is available daily. Order online and collect during normal trading hours on any day. We offer delivery to a range of areas within Durban and Upper Highway every Tuesday and Thursday.

    All deliveries are done between 2pm and 5pm, Tuesdays and Thursdays.

     

    Frequently Asked Questions

    1. How do I arrange delivery of my order and what is the cost?

    If you live within Durban:

    When you checkout select either "Ship" or "Pickup". If your postal code matches one of our local delivery areas and you have selected "Ship" as your option, your order will automatically qualify for Local Delivery. We deliver all local deliveries within Durban every Tuesday and Thursday between 2pm - 5pm.

    Our Local Delivery fee is R40.

     If you live outside of Durban:

    When you checkout you will only have a ship option. Your order will arrive within 2 - 5 working days anywhere within South Africa.  

    Our National Delivery fee is R150 for all orders up to 12kg.

     

    2. I placed an order for delivery already. How do I top up my order?

    Please call us at the store on 087 152 0159 to discuss how to make adjustments or additions to your order.

     

    3. What if I am within Durban but Local Delivery does not appear as a shipping option?

    Our local delivery option is driven by qualifying area postal codes. If the postal code of your shipping address does not qualify for local delivery you can choose to Pickup in store or proceed with the national shipping option. 

     

    4. If I am collecting, how do I know when my order is ready for collection?

    Whether you are collecting or your order is being delivered, once your order has been processed and packed you will receive an automatic email to say your order is ready for collection or delivery. If you are collecting you can then come through to the store at 2 Village Road to collect. We are open for collections between 9am - 5pm Monday to Friday, and Saturday 9am - 1pm. When you arrive, no payment will be necessary (this will already have been done when you ordered online), just state your name and we will hand you your parcel. Please ensure you wear a mask when entering the store. 


    5. How long before delivery and collection time must my order be placed?

    All orders for delivery need to be placed before 10am on the day of delivery or collection. Orders are fulfilled on a first come, first serve basis so we recommend you order a day in advance to help us plan and reserve the best product for you. 

     

    6. Why do I see an error "Some of items added to your cart cannot be shipped to your address' and how do I fix it?

    Our fresh produce, dairy, eggs, frozen foods and liquids are only available for in store pickup or local delivery. If you have added any of these items to your cart but your delivery address does not qualify for local delivery you will not be able to checkout until these items are removed from your cart.

    If your address is within Durban and you are seeing this error message when attempting to checkout please double check your postal code on your shipping address. Our local delivery option is determined by match of specific postal codes.


    7. Can I order for someone else?

    Absolutely! Put their name, contact details and address as the shipping details of the order and we will deliver directly to them. Please let them know to expect us and pass on the notification details as you receive our emails.

     

    8. How do I return my Farm 2 You milk bottle and get my deposit refund?

    Thank you for supporting Farm 2 You!! Our beautiful premium cream farm milk comes in a returnable glass bottle, the deposit for which is included in the purchase price. If you have milk bottles to return please hand them back to the driver when you get your next parcel delivery. We will issue you with a voucher for our online store for the equivalent deposit value of your bottles. If you do not receive your voucher within 1 working day please follow up with us via email on kloof@founderfoods.co.za 


    9. What Happens if you cannot fulfill my order? 

    As much as we will endeavour to ensure we can provide you with everything you have ordered there may be occasions when orders on the day exceed our stock levels, specifically with fresh produce. Should this occur we will contact you and give you the option to replace the out of stock item with something else of similar value, opt to collect that item from the store as soon as it comes back into stock or receive a voucher for the value of the item.

    10. What if I live in a gated estate?

    Some complexes are quick and easy to access, some are not. If you need to send us an access code please send it to 084 329 8557.